Refund Policy

At Yurpul, we care deeply about your satisfaction and confidence in shopping with us. Every product is carefully checked and packaged before it leaves our warehouse, but we understand that sometimes things don’t go as planned. That’s why we offer a clear and fair Return & Refund Policy designed to make your experience stress-free.

🕒 1. Return Eligibility Period

Customers are eligible to request a return, refund, or exchange within 14 days from the date your order was marked as “delivered.”
After 14 days, unfortunately, we may not be able to process your request unless the issue falls under warranty or product defect coverage.

📦 2. Conditions for Returns

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original packaging, tags, manuals, and accessories (if applicable).

  • Be returned with proof of purchase (order number or confirmation email).

We cannot accept returns for:

  • Clearance, discounted, or final sale items.

  • Personal care, makeup, or hygiene-related products (for sanitary reasons).

  • Products that show clear signs of use, modification, or damage caused after delivery.

🚚 3. How to Start a Return

If you wish to return an item, please follow these steps:

  1. Contact us at support@yurpul.com with the following details:

    • Full Name

    • Order Number

    • Product Name

    • Clear photos or video of the product issue (if damaged/defective)

    • Brief explanation of your reason for return

  2. Our support team will review your request within 24–48 hours.

  3. Once approved, you’ll receive detailed return instructions, including the return address and tracking process.

⚠️ Please do not send any item back to the return address listed on your package label — it may not be the correct return facility and could delay processing.

💰 4. Return Shipping Costs

We try to make returns as simple and fair as possible:

  • If the return is due to our mistake (wrong, damaged, or defective item), Yurpul will cover all return shipping costs.

  • If the return is due to customer preference (wrong size, color change, or change of mind), the customer is responsible for return shipping fees.

We recommend using a trackable shipping service and keeping your receipt until we confirm your return has been processed.

🔁 5. Exchanges

If you wish to exchange your item for a different size, color, or variation:

  • Contact our team before returning your item to confirm availability.

  • Once we receive your original item, we’ll process and ship the exchange promptly.

  • If the desired item is out of stock, you can choose to receive a refund or store credit instead.

💳 6. Refund Process

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Refunds may take a few extra days depending on your payment provider or bank’s processing time.

Partial Refunds:
In some cases, a partial refund may be granted if:

  • The item shows minor signs of use.

  • Parts of the original packaging are missing.

  • The product was returned after the standard return window but approved as a courtesy.

⚠️ 7. Non-Refundable Circumstances

Please note that we cannot issue refunds under the following conditions:

  • Orders that have not arrived due to incorrect or incomplete shipping information provided by the customer.

  • Packages that were refused or unclaimed upon delivery.

  • Digital products, downloadable content, or gift cards.

🔧 8. Damaged, Defective, or Wrong Items

We’re committed to delivering only high-quality products. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos or video of the issue

  • A brief description of the problem

We will either:

  • Resend a new replacement at no cost, or

  • Issue a full refund depending on your preference.

⛔ 9. Order Cancellations

  • Orders can be canceled within 12 hours of placement if they haven’t been processed or shipped.

  • Once shipped, the order cannot be canceled, but you can request a return once it arrives.

To cancel your order, email support@yurpul.com with your order number and the word “Cancel” in the subject line.

🔒 10. Refund Safety & Transparency

All refunds are processed securely through our verified payment gateways. Yurpul never stores your card or payment details. Every refund transaction is automatically confirmed through email for transparency.

📞 11. Contact Us for Help

If you have any questions regarding your return, refund, or exchange, please reach out to our support team:

📧 Email: support@yurpul.com
🕒 Hours: Monday–Saturday, 9:00 AM – 6:00 PM (GMT)
We reply within 24 hours on business days.

🤝 12. Our Commitment to You

We built Yurpul with trust, transparency, and customer satisfaction at its core. Every return or refund request is handled with fairness and care. Your happiness matters — if something goes wrong, we’ll do our best to make it right.