Return policy

At Yurpul, your satisfaction is our top priority. We carefully inspect every order before shipping, but if you’re not completely happy with your purchase, we’re here to make it right.

1. Eligibility for Returns

You can request a return or exchange within 14 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused, in its original packaging, and in the same condition you received it.

Unfortunately, we can’t accept returns on:

  • Items purchased during final sale or clearance.

  • Products that have been used, worn, or altered.

  • Personal care or intimate items (for hygiene reasons).

2. How to Request a Return

To start your return:

  1. Contact our support team at support@yurpul.com within 14 days of delivery.

  2. Include your order number, photos of the item, and a short explanation of the issue.

  3. Our team will review your request and guide you through the next steps.

Please do not send any item back without contacting us first — it may not be processed correctly.

3. Return Shipping Costs

  • If the return is due to an error on our part (e.g., damaged, defective, or wrong item), Yurpul will cover the return shipping cost.

  • For other reasons (e.g., change of mind, wrong size ordered), the customer is responsible for the return shipping fee.

4. Refunds

Once we receive and inspect your returned item, we’ll send you a confirmation email.
If approved, your refund will be processed within 5–10 business days and credited to your original payment method.

Note: It may take a few extra days for the refund to appear in your bank or card statement depending on your payment provider.

5. Exchanges

If you’d like to exchange an item for a different color, size, or model, please contact our team first. We’ll confirm availability and help you arrange the exchange.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again.

  • Contact your credit card company or bank (processing times vary).
    If you’ve done all this and still haven’t received your refund, please email us at support@yurpul.com and we’ll assist you immediately.

7. Damaged or Defective Items

We take product quality seriously. If your item arrives damaged or defective, please send photos or a short video to our support email. We’ll send a replacement or issue a full refund — whichever you prefer.

8. Order Cancellations

You can cancel your order within 12 hours of placing it. Once an order has been processed or shipped, it cannot be canceled or changed.

9. Contact Us

For any return or refund inquiries, reach out to us at:
📧 support@yurpul.com
Our team responds within 24 hours on business days.

10. Our Promise

We built Yurpul to be a store you can trust. Every return or refund request is handled with care, fairness, and transparency — because your satisfaction means everything to us.